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TotalDesk - Helpdesk, Live Chat, Knowledge Base & Ticket System

4,99€

In stock

Download TotalDesk - Helpdesk, Live Chat, Knowledge Base & Ticket System version 1.8.0

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Description

TotalDesk - Helpdesk, Live Chat, Knowledge Base & Ticket System is an all-in-one helpdesk solution for WordPress, including a ticketing system with notification, live chat, knowledge base and reports and with integration for WooCommerce, Envato and Slack. It contains all the support-related functionalities you may need.

Characteristics of TotalDesk - Helpdesk, Live Chat, Knowledge Base & Ticket System

Support ticket system:
- Three different ticket opening forms
- Two roles: agent and applicant
- My tickets page
- Set default values for new tickets
- Set custom ticket types
- Set custom project/system for tickets
- Attachment support
- Notifications
- WYSIWYG and HTML ticket comment forms
- Saved answers
- History system
- XLS export
- Quick ticket display
Notifications:
- E-mail notifications
- Desktop notifications
- Slack notifications
- Notification when a ticket is created
- Notification when someone answers
- Notification when status changes
- Notification when an agent is assigned
Chat:
- Start chat with a new subject (new ticket)
- Enter chat with a specific ticket ID
- Send a message (new ticket) when no agents are online
- Every chat conversation is saved
Knowledge base:
- Create a FAQ based on a ticket
- Group FAQs by topic
- Set custom icons for themes
- Live search in the FAQ
- Tracking of FAQs views
- 3 widgets
- Sort FAQs by views/popularity
- 2 designs (list, box)
Reports:
- Tickets per agent
- Tickets by status
- Tickets by type
- Tickets by system
- Tickets per year
- Tickets per month
- Tickets by month and year
Integrations:
- WooCommerce
- Envato
- Slack
Soporte para WPML

To download TotalDesk - Helpdesk, Live Chat, Knowledge Base & Ticket System from WP Zone you will receive exactly the same .zip file you would get from CodeCanyon. Save up to 99% and 100% safe and virus free, since all files are verified by McAfee Secure.